Safety Center - Care.com Corporate
Safety Center
CareProtect™ — Safety center
Keeping safety at the heart of our community
With CareProtect, you’ll get access to multiple safety checks, tools and resources to help you make safer hiring choices.
Leading the way on safety
Background checks
Individual caregivers start with a required background check*, with additional checks available for purchase— learn more.
Always-on monitoring
We use leading technology to continually monitor our platform—including messages, reviews, job posts and more.
Empowering you to stay safe
Tips and resources to help you make safer hiring choices—plus a safety hotline available 24/7 to respond to your concerns.
Safer hiring starts with background checks
We run our own checks and offer additional options for families looking for greater peace of mind.
Care.com Background Check
Initial criminal check completed on all individual caregivers on our platform, which is renewed annually if they remain active on Care.com.
Continuous Background Check
Provides always-on monitoring that notifies you of newly-reportable criminal activity—available on all new renewing subscriptions.
Additional checks
More options available for purchase covering criminal, social media, and driving history.
*It’s important to understand that background checks are subject to reporting limitations, not always 100% accurate and may not reveal a person’s complete criminal or sex offender history. Employees of businesses listed on Care.com may not be background checked. To learn more, see limitations of background checks.
As a mom and senior caregiver, I know how vital trust and safety are when it comes to choosing care. At Care.com, we go beyond the basics by investing in smarter tech, stronger partnerships and proactive tools that help families make safer choices.
Naaz Nichols
Chief Customer Experience Officer
Transparent profiles give you a fuller picture
Detailed profiles allow you to learn about the person behind the caregiver—helping you find your perfect match.
Ratings and reviews from families like yours
Education and training like CPR and first aid
Specializations like infant care, dementia care, and more
Pioneering safer hiring with cutting-edge technology
We use leading tools and technology to continually monitor our platform for fraud and safety concerns:
Text and photo moderation to flag inappropriate conversations or content.
Automated fraud detection tools to help identify, block and remove scammers from the start.
A dedicated safety team to monitor these tools and respond quickly to flags and reports.
Leading the way on care safety
As one of the first care marketplaces to implement required background checks, our commitment to safety has never wavered. We’ve launched an industry-first safety coalition, bringing together partners from other leading platforms to share resources and intelligence—so that the world of greater care feels safer.
Empowering you to make safer choices
We’re proud of our investments in safety, but it’s important that you also take steps to protect yourself and your loved ones. Whether you’re a professional caregiver looking for a job or a family looking for care—we’ve got tips and resources to help you make safer choices.
Have a concern or want to report a problem? Our dedicated safety team is on-call 24/7 to respond to your questions and concerns. You can reach our team on 737-703-3620. Or if you have an emergency, call 911.
Safety tips & resources
Safety guide: In-home care
Learn more about the safety steps you should take before and after you hire a caregiver.](/content/about/safety/in-home-care/index.html)
Safety guide: Out-of-home care
Your guide to finding a quality daycare, camp, or senior assisted living facility in your community.](/content/about/safety/community-care/index.html)
Safety guide: Professional caregivers
Looking for a caregiver job? Follow these steps for a safer job search.](/content/about/safety/for-professional-caregivers/index.html)